2007 Technical/Support Presentations

  Don't forget to arrive early, seats will fill up fast.

Synchronous Collaboration Technologies to the Desktop

Presented by: Tom Ryan, Albuquerque Public Schools & Dean Bernardone, University of New Mexico

Summary: While Video Conferencing has been used to great effect to create live
interaction at a distance, there are barriers to its widespread adoption
and use. Some of these barriers include: cost of specialized equipment,
bandwidth constraints, problems getting "to the desktop," and the lack
of technical support resources. Alternatively, Web Conferencing offers
a thin client technology that delivers live interaction directly to any
desktop with a network connection. This presentation will provide a
general overview of Web Conferencing technologies, some examples of how
Web Conferencing can be incorporated into distance pedagogy, along with
some discussion of the business case for increased usage of Web
Conferencing.

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Technology as a Tool to Leverage Instruction

Presented by: Patricia D. Miller, NBCT and Fort Sumner Municipal Schools & Kelly E. Green, Microsoft Corporation

Four diverse projects supported by Microsoft Partners in Learning (PIL) grant funds all share a common set of technology tools. Mosquero is focused on publication and student technician development; Loving is constructing homes for the community and Habitat for Humanity; REC 2 has a film technician training program; and Fort Sumner is creating a robust eCommerce program to sell locally grown and branded cactus and succulents. True partnerships and technology innovation are embedded in learning opportunities for students as they develop genuine workplace and 21st Century problem solving skills.

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Building a Reliable Data Center

Facilitated by: Elisha Allen, University of NM

Presented by: Nathan Holmes & Shelley Mulligan, San Juan College

After many years of growth in the San Juan College data center the environment was no longer ideal for the amount of heat and power produced. After a year of planning and implementing new power, racks and air into the Data Center, we now have proper control. We will talk about the planning, problems, things we would do different and what still needs to be done.

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Birds of a Feather - Vista/Campus 6 administration & implementation

Facilitated by: Elisha Allen, University of NM

UNM, CNM, NMHU, and NMT have formed a users group for Vista & CE6 technical support staff and they invite all interested NM TIE participants to join their discussion.

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Data collection, mining, and reporting for online learning

Presented by: Elisha Allen & Becky Adams & Greg Gómez, University of NM

In this presentation, we will present an overview of the ways that UNM has leveraged surveying and reporting tools in order to effectively support the Learning Management System (Blackboard Vista 4.2) and online teaching and learning. By combining data from a variety of sources, including welcome letters and surveys, mid-course surveys, instructor evaluations, the Student Information System (Banner), and reports from the LMS itself (PowerSight reporting kit, and log analysis), we can form a picture of who our constituents are and how they use the system. Through data-driven processes that report on user numbers and demographics, technical expertise and access, customer satisfaction, and analysis of tool usage, we are able to provide better service and make better long range plans, as well as tune our communication and course delivery methods.

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Behavior Based Interviewing or hiring the right candidate once!

Presented by: Tim Warren, San Juan College

Many managers loathe interviewing because it is time-consuming to do correctly. Instead, they tend to use gut-feeling and instinct and tend to coax the answers they want to hear from interviewees. This session will discuss interviewing techniques based on the premise that the most accurate predictor of future performance is past performance in similar situations.

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Virtualization for Flexibility, Efficiency, and High Availability

Presented by: Dale Hendrickson, University of NM-UL & Jamin Ragle, University of NM-UL

The University of New Mexico, University Libraries (UL) made a commitment to virtualize 100% of its infrastructure which supports its electronic services and back office applications. By utilizing VMware technology, the UL has increased flexibility by being able to support more services, provision servers on the fly, and adjust server resources dynamically to quickly optimize performance. The UL has increased efficiency by consolidating servers, reducing hardware support, increasing server to admin ratios, and lowering overall energy usage. The UL has achieved near zero downtime by leveraging virtualization to create a high availability infrastructure that reduces hardware dependence, increases physical and data redundancy, and isolates services from each other.

The presentation will cover our experience with early experimentation of virtual technologies to infrastructure design and selection, and finally, to implementation of the UL’s virtualized infrastructure. We will discuss what we have learned about the benefits, challenges, and potential limitations of our virtual infrastructure. We will conclude the presentation with our next steps and further benefits we plan to gain from our virtualized infrastructure.

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Communications – How much is enough?

Presented By: Beth Dalton & Shelley Mulligan, San Juan College

How can IT departments handle the various communications needed both to end-users and the internal department? How can you keep stakeholders up-to-date on projects, downtime and the status of help desk requests? This session will discuss solutions and challenges in keeping IT users informed.

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The Blackberry- Is it really all that?!

Presented by J. Reid Anderson, San Juan College

In a world of rapidly evolving technology, PDA phones are on the move. RIM’s Blackberry is one of the most popular of these, but is it really worth the expense? How does it compare to other PDA phones? Find out how staff members at San Juan College put their Blackberries and other PDA phones to use. Also, we will also take look at the Blackberry Enterprise Server and its functions.

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